Shipping & Returns Policy

Last Updated: September 2026 | Hareem Mano Collection

1. Shipping & Delivery Guidelines

• Order Processing Time: All orders for in-stock bed sheets and curtains are verified, packaged, and dispatched within 1 to 2 business days.
• Delivery Timeline: Standard nationwide delivery typically takes 3 to 5 business days depending on your destination city.
• Cash on Delivery (COD): We offer Cash on Delivery across Pakistan. Please ensure the exact cash amount is ready upon courier delivery.
• Order Tracking: Once your parcel is handed over to our courier partner (such as TCS, Trax, or Leopards), you will receive an SMS or WhatsApp confirmation with a real-time tracking number.
• Address Accuracy: Please ensure your delivery address and active mobile number are accurate during checkout to prevent delivery delays.

2. Returns & Exchanges Policy

We want you to love your purchase. If you receive an item with an issue or wish to request an exchange, we provide an easy 7-Day Exchange Window from the date of parcel receipt.

Eligibility Criteria for Return / Exchange:

• Items must be unwashed, unused, and free of stains, scents, or pet hair.
• Products must be in their original branded packaging (PVC zipper bag with product cards intact).
• Custom-tailored or custom-altered curtains are non-returnable unless there is a manufacturing defect or stitching error on our part.
• A valid proof of purchase (Order ID or invoice number) is required.

3. Defective, Damaged, or Incorrect Items

In the unlikely event that your bedding or curtains arrive with a fabric flaw, damage, or incorrect design/size, please notify us within 48 hours of delivery. We will arrange a free exchange or provide a complete refund, including any shipping costs incurred.

4. How to Initiate a Return or Exchange

Follow these quick steps to process your request:

1. Contact Us: Message our customer support team via WhatsApp at +92 309 1144921 or email admin@hareemmanocollection.online with your Order ID and photos of the product.
2. Approval & Instructions: Our team will review your request within 24 hours and provide the designated return parcel address.
3. Dispatch Parcel: Safely pack the items and send the parcel through your local courier service.
4. Inspection & Resolution: Once received and inspected at our quality center, your replacement item or refund will be processed promptly within 3 to 5 business days.

5. Refunds & Payment Settlements

• Cash on Delivery (COD) Orders: Refunds for approved returns are transferred directly via Online Bank Transfer, EasyPaisa, or JazzCash.
• Timeline: Once your return is received and inspected, refunds are credited within 5 to 7 business days.
• Shipping Fees: Original courier shipping fees are non-refundable unless the return is due to our error or a defective product.

6. Customer Care & Support

For any questions regarding shipping status, returns, or product care, please reach out to us:

• Brand: Hareem Mano Collection
• WhatsApp / Phone: +92 309 1144921
• Support Email: admin@hareemmanocollection.online
• Store URL: https://www.hareemmanocollection.online